What payment methods are accepted on the website?

The payment methods accepted on the website are credit cards,debit card and cash on delivery .

What is your return policy?

Return & Exchange Policy

At our store, we aim to ensure customer satisfaction while maintaining clear and fair policies.

1. No Cash Refunds
Cash refunds are not allowed under any circumstances.

2. Exchange Policy

• Items can be exchanged within 3 days from the date of purchase.
• Items must be unused, in original condition, and with original packaging and tags.
• Original invoice must be presented at the time of exchange.

3. Credit Note Policy

• If a customer does not wish to exchange the item, a Credit Note Voucher will be issued.
• The credit note will include invoice details and a unique barcode.
• The voucher can be used at any branch for future purchases.
• Voucher value will be applied at the time of billing upon barcode scan.

4. Non-Returnable Items

• Items that are used, damaged, or without original packaging/tags are not eligible.
• Any promotional or discounted items may not be eligible for return or exchange (if applicable).

5. General Conditions

• All terms and conditions are also mentioned on the invoice.
• Management reserves the right to refuse returns that do not meet the above conditions.

How long does shipping usually take?

Shipping times can vary depending on the destination and shipping method selected. However, most orders are delivered within 3-5 business days.

What is your customer service contact information?

Customers can reach us via email, phone, or live chat. Our customer service hours are Monday to Friday from 9am to 5pm .

Can I track my order online?

Yes, customers can track their order status and shipment progress online using the tracking number provided in their order confirmation email.

Do you offer any discounts or promotions?

Yes, we offer discounts and promotions throughout the year. Customers can sign up for our newsletter to stay updated on upcoming promotions and sales.

What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect customer information. We respect our customers' privacy and adhere to all applicable laws and regulations.

How do I create an account on your website?

Customers can create an account by clicking on the "Sign Up" or "Register" button on our homepage and providing their name, email address, and password.

Delivery available in all countries?

No, there may be restrictions on shipping to certain countries or regions due to various factors such as customs regulations or shipping carrier limitations. Customers can check our website or contact customer service for more information.